FAQs - Chauffeur Transfers

Private Black Car Service FAQs

Edmonton Chauffeur Transfers provides private black car service with luxury sedans and SUVs for airport transfers, corporate travel, and executive transportation. Enjoy professional chauffeurs, flight tracking, meet-and-greet service, and fixed all-inclusive pricing. Please review the FAQs below for common questions about our chauffeur services.

Airport Transfers FAQs

How do I locate my chauffeur at YEG?

For all Edmonton airport pickups, your chauffeur coordinates via text to meet you at Arrivals Level Door 10. We provide both premium terminal meet-and-greet and rapid curbside collection options.

What happens if my flight is delayed?

We utilize Smart Flight Tracking technology to monitor your arrival in real-time. If your flight is delayed or arrives early, your chauffeur’s arrival time is automatically adjusted at no extra cost.

Is there a grace period for wait times?

Yes, we offer a complimentary 45-minute wait time for international arrivals and 30 minutes for domestic flights. This ensures you have plenty of time to clear customs and collect your luggage without stress.

Are your airport transfer rates fixed or metered?

We provide guaranteed flat rates for all transfers between Edmonton, Sherwood Park, St. Albert, and YEG. The price you see during booking is the final price, with no hidden fees or surge pricing.

How much luggage can your executive vehicles hold?

Our luxury sedans typically accommodate 2-3 large suitcases, while our executive SUVs can handle up to 6 large bags. If you have extra-large items like golf clubs or skis, please let us know in advance.

How far in advance should I book my airport limo?

To ensure your preferred vehicle is available, we recommend booking at least 24 hours in advance. However, we often accommodate last-minute requests depending on fleet availability.

Do you provide child safety seats for families?

Yes, we can provide clean, age-appropriate booster or forward-facing child seats upon request for a small additional fee to ensure the safety of your youngest travelers.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, Amex) through our secure online booking system. Corporate accounts can also be set up for monthly billing for frequent business travelers.

What is your cancellation policy for airport pickups?

Under our revised policy, we provide refunds for cancellations made at least 12 hours before the scheduled pickup time. Cancellations made within shorter windows may be subject to a service fee.

Do you serve areas outside of Edmonton?

Yes, we provide long-distance transfers to Red Deer, Jasper, Banff, and Calgary. Please use our custom quote form for flat-rate pricing to these destinations.

Still need help with airport limo service FAQs?

If you can’t find FAQs for our airport limo service, contact us or book your ride online for instant confirmation.